Delete Desk 90 data
This page is how you ask Aigentro Corporation to delete a Desk 90 account if you cannot use the app. The app name is Desk 90.
Steps in the app
If you can open Desk 90, this is the fastest path:
- Open Desk 90.
- Open Settings.
- Tap Delete account and data.
- Confirm. This deletes the cloud account and the copy stored on that device.
If you cannot open the app
Use the form on this page. Enter the email address on the account. If an account exists, we email a 6-digit code. Enter the code to confirm. We then delete that account. We send the same confirmation message whether or not an account exists, so this page cannot be used to look up who has an account.
What we delete
When the deletion completes, we delete:
- Email address and display name.
- Work-schedule preferences.
- Reset history and grade history, including the letter, the cue, and coarse alignment numbers.
- Account identifiers and any plan-status fields stored on the account.
What we do not have, and what we may keep
We do not have your posture photos. They were never uploaded, so deletion cannot return or erase a photo on our servers. Photos that remain in your camera roll are under your control.
We may keep security logs, such as the time of the deletion request and an IP address, for up to 90 days, and then delete them. We may keep a record the law requires us to keep. We do not keep the account contents listed above in order to fill that log.
Delete the account in Settings, or with the form on this page. Uninstalling the app removes the copy stored on that phone.
To delete only part of the data, email products.support@aigentro.com from the account address and say what you want removed. The in-app button and this form delete the whole account.
Aigentro Corporation · products.support@aigentro.com · https://products.aigentro.com/